Policies

Returns and Exchanges

Returns must be initiated within 14 days of receipt of product. There will be a 15% restocking fee as well as the customer is responsible for the return shipping costs.  The goods must be unused, undamaged and in the original package.  Refunds (minus the 15% restocking fee) will be issued when we have received back the inventory in unused and undamaged condition. Shipping charges will not be refunded.

For goods returned damaged or opened, there will be a 50% restocking fee and the remaining 50% will be issued in the form of store credit. There are no returns on pre-washed fabric.

To begin the return process please contact us at info@threadandpaper.com with your order number as the email subject. Please await further instructions and the return address.

It is recommended to purchase tracking when making returns as we are not responsible for lost packages.

If we have made an error with your order, we will pay the cost of return shipping.  Please contact us within 7 days so that we may correct the problem for you as soon as possible.

PLEASE NO UNAUTHORIZED RETURNS. 

Note: There are no returns on patterns, downloaded patterns, personal care items (i.e. soap bars, lip balm) or clearance items. Yarn that has been balled or caked cannot be returned or exchanged.

All Storewide Sale and General Sale items are final sale.  No refunds, returns or exchanges.  All items sold as is.

Order Cancellation

Orders over $10 CAD are subject to a $3 CAD cancellation fee (this is to cover the non-refundable charges and processing fees that we have to pay). Orders for fabric will incur a 15% restocking if cancellations are made after fabric has been cut.

Fees and Charges

Charges incurred on us as a result of error on the part of the customer (i.e. address change fee) will be forwarded to the customer up to 60 days following the date of purchase.